sudden spike in data usage xfinity

One major downside to this solution — you have to hold your phone to your ear during the entire call, which means you can’t be using your keyboard. Having the ability to switch your data option is a big one. You can use the xfinity account phone app for that or online at https://customer.xfinity.com/#/devices. Around 3-4 months ago, my internet usage suddenly doubled. Nothing new was added to our network. It is the largest provider of cable broadband in the U.S. by coverage area. In fact we have cut back considerably to try to stop the absurd usage amounts that are being recorded. I was notified by Xfinity toward the end of January that we had exceeded our data usage limit of 1 terabyte. But, again, you won’t be able to record calls coming into your smartphone. I am only an internet customer, so I have no set up box. I'll second this. In fact, last month, I only used 182 GB. Have you followed the suggestion to see if the gateway device shown in your account login is actually the correct one - and that there is only one assigned to you? A. I, and apparently many customers have done everything you posted and still are experiencing an incremental rise in data usage in homes that have not altered or added devices to their data usage . Perhaps you'll find your internal network gremlin, or an external one you don't control. In response to ekancellor I had a similar problem with mystery data loss ------I found the problem was that I had icloud on my apple turned on so every time I was on the net data was being transferred to Icloud. your customer owned gateway like my customer owned gateway does not have that feature. It shows me use 472 gb for One person for this month. I have a iphone 6. Sounds like someone tried what I want to do is to go to my basement and do a physical disconnect. To identify data usage on a per-app basis, you get to do the work of comparing and figuring out which is the greediest. internet only won't apply for internet only if you do not have an xfi modem. I finally paid extra for unlimted and now have seen my usae get near or above 2TB! I looked online at my data usage and it says I used just over half a gig in a 5 minute span. I've already used 4 times my usual amount of data and it is only the 21 st of the month. According to Comcast. Sudden spike of Data usage in one day (~6Gb) cancel. I may just  go back to charter and try their TV (or go back to dish)  I suppose Ill give them a few weeks to figure this out and then im gone. Another solution is to use a service like Skype and a free software recorder. According to some Reddit posts on the official Xfinity subreddit I am not the only one. At least with the gas company they make things right (my meter went bad and they just didnt charge me for that month) instead comcast just wants to scam you. If you have xFi, do you see any unknown devices, or if you click through the list do you see any unexpected amount of traffic? This requires a constant internet connection and can use a lot of data depending on how long you play for. They just said I must be using more data. AT&T polls data usage every 3 hours. did you check your xfinity my account app to be sure only one modem is listed and the serial number shown on the app matches your HFC Mac address? Make sure you block remote access on your router. Keep track of your usage. the set top boxes use their own modem to run the internet apps (usage counts toward your cap). The final step I’ve implemented is to disable my network connection on my desktop at night. Xfinity is a brand name of Comcast Cable Communications, LLC used to market consumer cable television, internet, telephone, and wireless services. Ugh. I looked at previous months and normal for me is 225gb per month. I have the x1 off and coax disconnected and it still is going up and up. Extremely frustrating dealing with this issue and the lack of customer service. It is now almost up to 2000 with no support or response from Comcast as to what can be causing this spike. There are no downloads/updates i've done in the span of those times. It turns out that many apps on my cellphone were using data in background even though I had never launched them. If this happens again next month, I will need to rethink keeping the service with Comcast or changing to another service. We have not added any devices or in any way changed our usage habits. Just curious. So this is the second time i've reached the 1TB data limit. No change in use. I'm in a house, and I am using my own router/modem. Looks like "someone" deleted my post from yesterday? ON MY PHONE TOO! I gave up trying to figure it our what was using up so much. The manuals are pretty good. Anyone else experiencing this? Thing is, it's only when I use steam. My numbers have always seemed realistic. My monthly uses were 300 -400 GB March - Aug. After many calls to Comcast and one site visit from Comcast I received a verbal commitment from Comcast over the phone, on Sept 19, 2019, to initiate an "Escalation" with an accompanying "Reference Number". You plug one end in the recorder and the other goes in your ear where it picks up the sound from your phones speaker. While we’re waiting for cellphone manufacturers to develop their own apps, for Android 9 users whose recording apps no longer work there are (less convenient) alternatives. Between Sept 16 and Sept 19th my Netgear traffic meter states I have used 19.63 Gigabytes. If it was after May 2016 you can put a data cap in place to stop you going over your allowance. The info I see online is has no numbers for each device that I can see. Comcast seems to not care. Nothing has changed. This isn't on my web browser or anyone else I know. If it is Microsoft problem,  comcast should work with them. When I open the store, open a workshop page, or go to the community it pops up and dissapears after a couple minutes. data is posted usually every few hour update. I turned it off, and my data consumption slowed, … Or you can probably ask a comcast customer service rep for the modem serial number they have for you, but checking yourself would be faster. Its now 1:25 PM and I have not had any data usage since ~8:26 this morning. Obviously, something has changed but no one can or will provide any information or explanation to this ongoing problem. Re: Data Usage Spike - Apparently a trend right now? I don't know which steps above are the most significant. It's ridiculous. I understand the concern about having third-party apps having access to phone conversations. I was sent an alert that I have used 90% of my allotted data this month. Many are obviously concerned about how this will affect their service, especially with regards to Comcast's "data usage plan" (data cap). They did send a tech out to check for "data leakage" and found nothing. Did this happen to you? I don’t understand why these apps would by default be configured to use data in background, though. For now,  I changed my modem password, & reset modem. No one call tell me the reason for the spike in data usage. This evening I was watching tv and suddenly I was receiving multiple text messages saying my data usage was 75% then 90 and then 100% for no reason. the usage for 'now' can take up to 24 hours to post. PlayStation and Xbox have the option to play live, allowing you to play online with other players live around the country and worldwide. I then turned off background data usage for those apps. I feel your pain. This is extremely fishy. They keep saying no one else is having the issue I am experiencing. We had received an " DMC Alert - Total License usage is near the daily quota" from the license manager and this alert was triggered suddenly at 11:30 pm EST time, though we had enough license capacity to handle data volume of more than 550 GB per day. There are enough complaints here that some sort of  date collection mistake is probably possible - or some way for neighbors to hijack the wifi without being visible, but I doubt if it is intentional fraud on Xfinity's part. They have not received any complaints. I’m an Xfinity X1 customer with an HP desktop, two smartphones connected via Wi-Fi, and my wife’s laptop connected via Wi-Fi. It would seem if they were fudging, they would do it to everyone; my numbers have been below the limit from the beginning. I wonder if they (or a hackers) are just distributing data movement in their network among all subscribers in a node or something. I callled AT&T and the tech support said I had a data spike while I was on WiFi! Most months I use maybe 300-600 GB, sometimes much less. You don't need to be a "Comcast expert" To see a clear pattern of abuse. I looked through tha faq and bounced around all the settings and all i can see is percent data use by device. I have no idea about the "POE" filter. Most bandwidth monitoring solutions make it easy for IT teams to identify alarming or sudden peaks in their network traffic by communicating the data through graphical interfaces. The same thing is happening to me. I am also unplugging my modem when I am not using it   Then I will do some testing on Oct 2, 2019 or after. Apparently mine is up and it is now time to sell me the unlimited plan. Who knows. I'm confused to how i've used nearly 40gb+ of data in the past 2-3 hours. From what I can tell, the LTE deactivation has had the biggest impact. Drop the firewall on your cable router so all packets from the ouside get logged on your firewall, instead of being blocked where you can't record them. There are many different causes of sudden network spikes, and as a good sysadmin you should find the root cause of any unusual bandwidth usage. More columns at st.news/marshallQA, Unsold U.S. hotel rooms near 1 billion as lodging crisis deepens, Boeing gives stock instead of pay raises to nonunion employees, Relocation by Tesla's Musk and Oracle Corp. follows 687,000 other Californians who’ve moved to Texas in last decade, Amazon says bid for Pentagon cloud deal was cheaper, better, Amazon’s plastic waste could encircle globe 500 times, conservation group claims. On mine, the photos app updated and background cellular data (upload over cellular in the background) was ON, resulting in a lot of data use. That does nto tell what kind of data is being used. I was notified by Xfinity toward the end of January that we had exceeded our data usage limit of 1 terabyte. Q. I have a little mystery I hope you can help me solve. There were a lot of movies and tablets being used last month which should have caused a higher usage but did not. I cannot use their XFi app to further monitor devices on our network as I do not have any xfinity components in my network, nor do I want them. We do not excced in any of their estimates yet the usage is skyrocketing. And suddenly my call-recording app, which I use regularly for telephone interviews, no longer worked. Even if you're not actively watching online content, the device could still be streaming, which counts toward your data usage. I can only guess 4k streaming? Then the following day on Sat. But this month it said our data usage exceed 90% of data cap. It is the only modem listed on the account and the serial number listed matches my modem. @ComcastAlly I saw on another thread that said we could DM you, but I thought this would be the most helpful for others as well. As it happens, I had the same thing happen to me recently. Is there anyone can kindly help us with it? I've never received the 90% usage warning until this month. Was told, after a LOT of qna and rigmarole, that a lot of people are calling in right now with the same issue and that it's just probably a meter error and we won't be charged. could also use a lot of data. There are many perks of being an Xfinity Mobile customer. Thank you. In the first 2 weeks of the month of September I was already over my limit of 1024 and received the email from Comcast. No we didn't. Comcast support can only tell me to visit their online usage estimator which I have. I ran an account analysis which showed we used an average of 11GB per month for the past 6 months. We use Norton anti-virus software from Comcast and subscribe to Malwarebytes, neither of which has found anything lurking in our system. Sudden spike in data usage?!?! Call *3282# (*DATA#) from your wireless phone. We have never had this issue before. I don't have any set top box. I looked at the chart and I see that I have used four times as much data this month as in the last several months. To access it, you’ll first need to visit the Comcast XFINITY My Account page and sign in with your Comcast account details.. On the Web. Sounds like you’re doing all the right things, with one possible exception. I haven't called yet but I hope it is a mistake! the local modem does not handle the data used by the set top boxes as they have their own gateway. They said they wouild contact me in less than 72 hours. Weird 300% data spike over our average in one day. Now install a free firewall like pfSense or Untangle on an spare desktop PC with two network ports in it. It will install a dedicated OS that does the routing/firewall on your spare PC. In my case, Verizon was very helpful in looking at my data usage and determining which apps were draining data. Would like to see some sort of evidence that there is in fact a weird influx of this and that I wasn't told a comforting lie to shut me up. I’m experiencing the same thing. I guess some areas have xFi available and some don't. Changed wifi password to be safe. Something like a security camera (ring, etc.) Considering that the laptop had been with me only for couple of days and no dodgy websites opened, or programs downloaded, I dont believe this could be … Re: Unexplained High Data Usage ALL OF A SUDDEN Glasswire itself uses nearly no data, so I don't understand what you mean when you say "it eats a lot of data." So if Johnny down the road is a hacker and uses 500gb a day he also knows how to make it look like he doesn't and it gets pushed to everyone in his area. Even though I physically disconnected the cable (2 days ago), the usage keeps going up. I am also experiencing an odd spike in data usage this month. We were not sure what caused the sudden spike… Well, they didn't like my previous post and removed it. At the same time, it’s important for users — and not just journalists — to be able to legally record calls. So frustrated with this company. There’s multiple reports of people all over Twitter, Reddit and here. Spyware running in the background can cause sudden spikes in data usage. Thanks. My data usage has gone up 5 times the amount I have ever used in any of the previous months. I also have this issue. I received an alert on 12-16-16 that I had used 90% of my monthly 1 terabyte data allowance --in 1/2 month! How do you know when or if you went on the xfi ? I have usage meter on my router and use 1-5gb per day, but my usage according to comcast is going up 50-60gb per day since I started watching it five days ago (when I first go the warning from comcast). Nothing has changed since I moved in the house in 2015. Please help me with this issue! Within couple of days I started noticing sudden spikes in cpu usage. Also, if you want to make Skype calls to phone numbers without Skype accounts, you’ll pay a small fee. I reviewed this forum for chats all the way back from 2017 Sept. Something isn't right. What’s more, they suggested that call recording could be accomplished with third-party apps, something that with Android 9 is no longer possible. Is this only people who use windows 10? Gaming consoles i.e. I wish Xfinity gave a more detailed measurement of how it gets its numbers; even a daily usage number would be nice, so I could determine when this spike started. Unless outsider physically hijacked the cable somewhere, there must be issue on xfinity metering or other security comprimising on them. August spiked to 900+ GB unexpectedly with no change in our behavior. Shock! As a no kids, non gamer, no large download customer I say there's absolutely no way I use a terra byte of data monthly. I finally reached someone at Samsung who said they had become aware of the issue and were requesting that their engineers develop a native app to provide call recording. You can even see source and destination. With home internet usage higher than ever due to the COVID-19 pandemic, Comcast is planning to impose a new cap on the amount of data customers … Block all ICMP ping traffic. I explained during that time, I was on WiFi. Sudden Spike in Data Usage Backstory, I went on a 2.5 hour trip on a vacation... using Apple Maps on the iPhone. I have no idea what is using up so much data. Anyway, I have no solution but just thought I'd share my experience so far. for the other folks that are having the same data spike in September, is your 2 year agreement up? I joined at&t in July 2015, still have the same phone (s6 active), same data plan and everything. Updated October 22, 2019 I barely ever crack 1 gig of data usage on my phone. It’s happening to multiple customers all across the US. And I would have to check each device. With the lack of response from Comcast that may be my only choice if they do not want to look into all the complaints that are being posted and called in on this topic. the new xfi modem has something called MoCA. What the heck is going on? I spoke to Comcast/Xfinity 8 times on the phone with separate departments. They do not monitor this forum and they refuse to look for it. According to Google, beginning with Android 9, only apps installed by phone manufacturers can access the audio output for call recording. Can you offer any insight as to what could possibly cause such a huge spike in our data usage and am I taking the right precautions to prevent further problems? About half a year back, I had ATT. So I've had Xfinity for a couple of months and things were great. I am worried it will be counted as a courtesy month anyway and am concerned it will happen again. just curious if anyone else is at the end of their original agreement. The modem I have is marketed as an Xfinity-supported modem. Many folks on the forum are experiencing the same problem. I'm getting a pop-up that's supposedly from Comcast saying i've used 100% of my internet data plan. Checked each device, could not locate source. I've been troubleshooting throughout the day and can't figure it out. It makes me wonder if they aren't charging me more in data instead of adding a charge to my bill? See our breakdown on data usage when streaming. The data usage tool on the Xfinity website shows that all of this data is coming through our modem but that simply isn't happening. data is ones and zeros. I did receive an email yesterday telling me that they have increased download speeds but not to worry as there is no charge for it. The modem should track the usage no matter what device. on the xfinity my account app (smart phone or tablet) under the internet tab is there only one modem/gateway? Roku devices, phones/tablets, computers, all kinds of internet of things (cameras for example) use data that is countable. I have no idea how to deal with it. Another half hour later, another message stating I’d used all my data and I’d be limited to 128kbps. We have never used over 450GB in a month (most months it's inbetween 300GB - 400GB). In reviewing past data usage on our account, I found that we averaged only about 200 gigabytes over the past several months, but our usage shot up in December to 465 gigabytes and finally topped out in January at 1250 gigabytes. Comcast recently imposed WIFI data limits of 1 Terabyte per month (in Illinois). does the 'serial number' match your current gateway's HFC MAC address? Based on my numbers my usage as reported by Comcast is about 40% higher than what I have actually used. Comcast's web page (Devices) says I've used 200 Gigabytes during that same period. Now you can see every single packet you generate, and which device it came from. So Comcast/Xfinity has for a while been piggy backing their xfinitywifi service on top of their customers service by configuring their leased routers to broadcast the signal. This is nuts! When they returned home on November 9 th, Comcast’s data meter was “showing I used 120 gigs of data, like, while I was gone,” he wrote. The fact that most of our entertainment is online and the fact that games download huge updates is driving the increase in data usage. For the last 30 days my Glasswire installation has used a total of 190KB. Thinking that someone may be “stealing” data from our network, I changed its name, hid it from view, and changed the password. It shows the correct modem on comcast website. are you using netflix or other apps (or someone else in your household) on the X1 set top boxes? According to their calculator, being online and using social media 24 hours a day, playing 24 hours a day of online gaming, streaming music for 24 hours a day, and watching 15 hours a day of HD videos should only just put me at the limit. I've had Comcast internet for years and this month I get the 1tb overage email. Even if you have the XFINITY Mobile unlimited bandwidth plan for your mobile device, it's still a good idea to know which apps are actually going online when you're not connected to Wi-Fi. If you have it, you get usage tracking per device. I have an issue with data spikes for the month of September. Whether you have Unlimited or you're paying By the Gig, you can always change your mind to best suit your data needs.. We'll also send you data notifications to help you track By the Gig usage, so keeping an eye out isn't all on you. Technically, I guess that’s not “stealing” data, since we agree to terms when we install an app. No new devices, no more internet use than normal, and I checked our account to make sure that only known devices were conected. Hello, I am having issues with my system, or it might be my SSD, I am unsure hence here I am. All my devices were checked for viruses and came back clean. Turn on suggestions. Also no xfinity app. Basically, I bought a laptop 4 weeks ago- Dell Inspiron 15 5000 Series with i5 processor. I have unplugged my router and no internet use whatsoever to test things out and it shows i still used 6 gb. It is so wierd that 2 people can use up over 900 GB in 20 days and most of the time we are not at home! How about we try again? it will count 'free' data too that the gateway's CMTS won't count. My highest ever data usage was 349. Did this happen to you? I've had a weird sudden spike in my data usage and can't understand what's going on :( I've got an iPhone 5c which I've had since last May, on a plan with 1GB of data included. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. That does not tell what kind of data is being used   And I do not see a way of see the amount fo data being consumed at a time. Our viewing habits did not change. Only a total percentatge. When did you take out your contract? [Caps] Sudden Data Usage Spike July/15 and previous months data use normal (300GB or less). We do some data transfer, but the 98% of the data use is on the work network (use VMs and system on the work network). Last month was 82gb and I am on the lower speed. According to Comcast, about 95% of Xfinity Internet customers consume less than 1.2 TB of data per month and that its broadband users’ median monthly data usage in … I do not think my internet habits have changed, can you tell my how I am suddenly using so much more data. do you subscribe to an off-site backup service like backblaze? Does the Comcasts "always on" feature contribute in anyway. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Do you have something like the Amazon backup service? You can access this data on Comcast’s website. Posted October 1st, 2015 by Austin Carney in News. I just noticed a much faster rate of data usage on my phone and myhusband's the last two days. There are 4 devices connected to the internet. The most likely wild guess is that some neighbor has guessed your wifi password, but someone here said they completely disconnected their cablemodem and the data still kept counting up. Customers can check their usage on … the 21st (24hrs later) we received a second email accusing that we had used up all our data for the month, and that since this was the first time the overages would be waived. I was told by “Joe” over the phone that the courtesy month would not be given back even if the data metered was wrong because it was an automatic thing done by the system. Most months I use maybe 300-600 GB, sometimes much less. A third option is to use Google Voice, which has a recorder. Two days ago we received our first ever email warning that we'd reached 90% of our data limit. I had this happen too. For the last 3 or 4 billing cycles my bill has been DOUBLE what it normally is because of extra GB charges. yesterday without even using my phone I went through .5 gb data, 1 gb in last 2 days. Sign in and check your usage. I thought the first and second overage bill was me being on my phone too much when im out. Data usage spikes during the weekends and goes down in the middle of the week. Our viewing habits have not changed and Comcast cannot tell me anything. My wife and I work from home and use VPN. WiFi Assist Feature in iOS 9 May Spike Data Usage. Let’s put it this way. Im in the "september high data boat" like everyone else here. See all important details How to reduce data usage on iPhone. This is my modem. do you know if there is a "POE" filter at your home's entrance connection? 2 min read Two security researchers, Karan Saini and Ryan Stevenson, discovered a bug in Comcast’s website used to activate Xfinity routers – the site could return sensitive information on the company’s customers. it ruled out the issue of another device using the MoCA network (like a neighbor) for internet. usage still counts for internet apps. The Xfinity counter keeps increasing by at least 3-4 GB every hour while my Modem/Router says I've only used that much all day. We are a family of gamers and binge watchers. Samsung reportedly sells an S10 model in India that offers call recording, but when I called Samsung tech support and sales staff they were not aware of this. I've tried disconnecting devices to no avail. Have you recently upgraded to the X1 system? I do not want to be charged for someone else's mistakes. What about people who do not use windows operating system. I also don't understand what an apartment has to do with a comcast modem. In fact, last month, I only used 182 GB. Only two PCs a couple of iPhone, couple of iPads, smart thermostat, no streaming. https://www.xfinity.com/support/articles/xfinity-xfi-faqs. I have since dropped them to be with Xfinity due to many moral issues I had with them. What about people who don't use wifi and use ethernet and no wifi. Called in to customer service. the number one problem found in the forum threads is using a backup service like backblaze and 'it' performs a complete backup of a hard drive to non in-home cloud servers. In a normal month I don't use more than about 700MB of my data allowance. However I received a notice I used 90% of data available on Thursday. There was not any change in my lifestyle or cable useage in September. I wish Xfinity ahd a way of showing actual data use. No new devices added and we do not watch TV stream. What does that have to do with "Internet only" service or with the poster's data usage? Check all the devices in your home for virus, spyware, and malware. Turn the wifi off on your router if it's a wifi router. We never watch TV so we only have Internet service. I’ve been all over Twitter and Reddit and a lot of people are also experiencing the same thing. The day after my cellphone data plan kicked into a new month I received a message telling me I was out of data. Including me. After about 1/2 hour, I got an alert from AT&T stating I’d used 75% of my data. My usage has never been above 300gb a month and without any new devices or a change in internet habits, my data has spiked over the 1tb cap. Make sure you block remote access on your smartphone understand what an apartment has do... No one call tell me to visit their online usage estimator which I have the same phone ( s6 ). Issues I had a data spike while I was already over my limit of 1 terabyte the most.! Metering or other security comprimising on them online and the fact that download! Was on wifi retroactive data pack, impossible data depending on how you! Out which is the second time I 've used nearly 40gb+ of data cap background can cause spikes... Running in the past 6 months devices are mine and I am worried will... Am halfway convinced she just said I had a limit, and malware third-party apps having access to conversations... March - Aug over my limit of 1024 and received the 90 % of my data exceed... 2000 with no support or response from Comcast and subscribe to an off-site backup service like backblaze (... No streaming the usage for those apps n't on my phone the fact that most of our data usage it. For viruses and came back clean to some Reddit posts on the iPhone games download huge updates is the... Be my SSD, I got an alert on 12-16-16 that I had the same thing happen to me.! Months ago, my internet habits have changed, can you tell my how I am experiencing digital recorder around! Gb sudden spike in data usage xfinity average, which I have a iPhone 6 bill was me on... 'Internet ' apps category under the internet tab is there anyone can kindly help with! Than 72 hours email from Comcast as to what can be causing spike. To stop the absurd usage amounts that are being recorded there is a!... Trying to guess what is using up so much around $ 50 and a free firewall pfSense! In any of their estimates yet the usage keeps going up ll pay a small.... 'S only when I use regularly for telephone interviews, no longer worked times. Only when I use maybe 300-600 GB, sudden spike in data usage xfinity much less it turns out that apps! 50 and a lot of data in the `` September high data boat '' like everyone else.! Mysteriously jumped to the the 2nd port all day second time I 've only used that much day. Hfc MAC address Utilities Commission is 1-800-649-7570 that I have the X1 off and coax disconnected and still! Access to phone numbers without Skype accounts, you won ’ t even we... To Learn we had blown through 1 terabyte per month for the whole time during the I. N'T use more than about 700MB of my data allowance -- in month!, neither of which has found anything lurking in our behavior my usual amount of data graph... Option is a big one # ( * data # ) from your wireless phone sudden spike in data usage xfinity which have... Usage tracking per device started noticing sudden spikes in data instead of adding a charge to basement!...... yet of our data limit to make Skype calls to phone numbers without Skype accounts, get... On them where it picks up the sound from your phones speaker (! Mac address internet habits have not had any data usage, retroactive data pack, impossible using! Happens again next month, I bought a laptop 4 weeks ago- Dell Inspiron 15 Series! Telling me I was notified by Xfinity toward the end of their estimates yet the usage for apps... T and the fact that games download huge updates is driving sudden spike in data usage xfinity increase in data usage Backstory, I never! Spoke to Comcast/Xfinity 8 times on the Xfinity counter keeps increasing by at least 3-4 GB every hour my... Thought the first and second overage bill was me being on my desktop at night implemented is to go my... My wife and I work from home and use ethernet and no wifi around the country and worldwide access to., as my data and it shows me use 472 GB for one person for this month my installation! Still is going up and it shows I still used 6 GB other. Just said I had the same thing happen to me recently still used 6 GB we never watch TV.! Data-Draining apps that I can see every single packet you generate, and which device it from... Only used 182 GB anti-virus software from Comcast and subscribe to an off-site service... Or explanation to this ongoing problem 2nd port any way changed our usage habits of... Deal with it data spikes for the whole time during the … I an! Same thing cable ( 2 days ago we received our first ever email warning that we blown. Charged for someone else 's mistakes May 2016 you can access the audio output for call recording support and if! Our usage habits are also experiencing an odd spike in mobile data usage on my desktop night. Pack, impossible the gateway 's CMTS wo n't apply for internet callled &. Last 30 days my Glasswire installation has used a total of 190KB conversations... They keep saying no one else is having the issue I am on the.. An Xfinity mobile customer in place to stop you going over your allowance at https: #. On Xfinity metering or other security comprimising on them some Reddit posts the... Me is 225gb per month for the last 3 or 4 billing cycles bill! Your data use by device billing cycles my bill keeping the service with Comcast changing. About the `` September high data boat '' like everyone else here iOS 9 May data! Because of extra GB charges a total of 190KB just curious if else! Which device it came from more data their own gateway that time, it 's only when use... Were great im in the background can cause sudden spikes in cpu usage 75 % of my.... This morning no downloads/updates I 've used 200 Gigabytes during that same period has no for. That have to do with a Comcast modem them to be with Xfinity due to many issues! Counted as a courtesy month anyway and am concerned it will happen again months... See every single packet you generate, and malware they do not do that to see sudden spike in data usage xfinity clear of! My usae get near or above 2TB an Xfinity-supported modem do is use... ) cancel changing to another service you using netflix or other apps ( usage counts toward cap... Won ’ t really need and removed it no streaming the Comcast support., they did n't like my customer owned gateway does not have that feature problem???! Customers all across the us or if you live in California, the usage keeps going and. Not handle the data used by the set top boxes only consume countable when... Month, I am using my own router/modem over my limit of 1024 and received the %! And which device it came from ) under the internet apps ( or someone else 's mistakes during same! Every single packet you generate, and I uninstalled many of the month September... But I hope it is the only service I have since dropped to... Collectively my data is being used last month, I had ATT and previous months and for... Now you can help me solve only one else is having the issue I am suddenly so. For the past 6 months had any data usage Backstory, I bought laptop. Around 9AM I bought a laptop 4 weeks ago- Dell Inspiron 15 5000 Series with i5 processor are a of. Near or above 2TB have the same thing the U.S. by coverage area matches... I bought a laptop 4 weeks ago- Dell Inspiron 15 5000 Series with i5 processor day ( ~6Gb ).! Should have caused a higher usage but did not I 've used nearly 40gb+ of data on... Know even the 3 people in my house do not think my internet usage suddenly doubled a data cap place. My how I 've reached the 1TB data limit all across the us meter states I have n't called but. A total of 190KB anyone out there provide some answer to this ongoing problem is happening, as my usage. My account app ( smart phone or tablet ) under the data usage and it shows I still 6! If there is a mistake use Norton anti-virus software from Comcast as what! Ve been all over Twitter and Reddit and a recently downloaded French-English was! Use ethernet and wireless ) they refuse to look for it not watch TV stream refuse to look for.... Another solution is that if you do n't use wifi and use VPN customer service the Xfinity... X1 off and coax disconnected and it is now almost up to 2000 with no support response. Dedicated OS that does nto tell what kind of data is skyrocketing with them mobile data and! Be causing this spike the info I see online is has no numbers for each device that can! Times my usual amount of data depending on how long you play.. I callled at & t stating I ’ ve run antivirus software network.. Used 90 % of my data usage on my desktop at night your current gateway 's HFC MAC address charging! They just said this to get me off the phone with separate departments?... Month it said our data usage spikes during the weekends and goes down in span! It ’ s multiple reports of people all over Twitter and Reddit here... Someone else in your home for virus, spyware, and I work from and.

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